Clinical Advisor for Primary Care Complaints – NHS West Yorkshire Integrated Care Board
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Clinical Advisor for Primary Care Complaints
NHS West Yorkshire Integrated Care Board
The closing date is 02 October 2024
Job summary
The role of a Clinical Advisor is to support West Yorkshire senior managers (including Medical Director, Director of Nursing and Director of Corporate Affairs) to provide clinical advice in complaints in Primary care in respects to the delivery of ICB/ NHS England statutory and non statutory and regulatory functions.
Support to the ICB Director for Corporate Affairs and the complaints team which will include providing expert clinical advice relating to quality and safety of services in line with the ICB requirements for Primary care.
Work with the Director of Corporate Affairs to support and identify key themes and trends from complaints, and areas of learning.
Main duties of the job
The role will support ICB senior managers to provide clinical advice in respects to complaints in primary care in the delivery of ICB/ NHS England statutory and non-statutory and regulatory functions by:
Support the ICB Director of Corporate Affairs and the complaints team which will include providing expert clinical advice relating to quality and safety of services in line with the ICB requirements for Primary care
Respond to concerns and issues around inclusion on the NHS England Performer list and working alongside the NHSE Performance team as required
Support practices and individual practitioners in considering and developing their practice to deliver best practice, particularly in respect of investigating and advising after complaints regarding individuals included on the NHS Performer lists
Build positive working relationships with practitioners, the Local representative Committees and relevant stakeholders including the primary care teams in West Yorkshire ICB and NHS England to support the management of complaints
Provide expert clinical advice to members of the West Yorkshire complaints team and where necessary the NHSE professional standards team and be accountable and responsible to the Medical Director of West Yorkshire ICB or their deputy
Ensure liaison with other agencies involved in quality monitoring and assurance including CQC, GDC, and providers where appropriate.
Identify key themes and trends from complaints, and areas of learning
About us
We are ideally looking for two professionals to undertake 1 session each to support our Complaints Team with this work so that we have a wider breadth of experience when looking into the complexities of some of the complaints that we receive. We will however consider applications for both sessions but it would be helpful to state your preference in your application.
In West Yorkshire we are passionate about creating an inclusive workplace that promotes and values diversity we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Job description
Job responsibilities
Job Summary
The role of a Clinical Advisor is to support West Yorkshire senior managers (including Medical Director, Director of Nursing and Director of Corporate Affairs) to provide clinical advice in complaints in Primary care in respects to the delivery of ICB/ NHS England statutory and non statutory and regulatory functions.
Support to the ICB Director for Corporate Affairs and the complaints team which will include providing expert clinical advice relating to quality and safety of services in line with the ICB requirements for Primary care.
Work with the Director of Corporate Affairs to support and identify key themes and trends from complaints, and areas of learning.
Main Duties and Responsibilities
The role of a Clinical Advisor is to support West Yorkshire senior managers (including ICB Medical Director, Director of Nursing and Director of Corporate Affairs ) to provide clinical advice in respects to complaints in primary care in the delivery of ICB/ NHS England statutory and non-statutory and regulatory functions by:
Support to the ICB Director of Corporate Affairs and the complaints team which will include providing expert clinical advice relating to quality and safety of services in line with the ICB requirements for Primary care.
Responding to concerns and issues around inclusion on the NHS England Performer list and working alongside the NHSE Performance team as required.
Support practices and individual practitioners in considering and developing their practice to deliver best practice, particularly in respect of investigating and advising after complaints regarding individuals included on the NHS Performer lists.
Build positive working relationships with practitioners, the Local representative Committees and relevant stakeholders including the primary care teams in West Yorkshire ICB and NHS England to support the management of complaints.
The clinical advisor will provide expert clinical advice to members of the West Yorkshire complaints team and where necessary the NHSE professional standards team and be accountable and responsible to the Medical Director of West Yorkshire ICB or their deputy.
They advisor will ensure liaison with other agencies involved in quality monitoring and assurance including but not limited to CQC, GDC, and providers where appropriate.
Work with the ICB Director of Corporate Affairs to support and identify key themes and trends from complaints, and areas of learning.
The advisor will ensure they maintain their knowledge and understanding of the relevant quality markers and process dependent on the professional group they are part of.
Be a registered medical practitioner with the regulatory body (GMC).
General
The post holder will:
Treat people with dignity and respect.
Maintain a high standard of professional and personal conduct.
Develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the equality and diversity policies of the organisation.
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
Ensure compliance with all mandatory and statutory training relevant to the post.
Be familiar with and adhere to the safeguarding policies, procedures, and guidelines for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Multi- Agency Policy, Protocols and guidelines.
Ensure that any infection prevention and control issues are reported appropriately.
Be aware of and adhere to the provisions of the Health and Safety at Work Act and to ensure their own safety and the safety of others.
Maintain confidentiality and adhere to the principles of data security and data protection.
Follow a professional Code of Conduct, where relevant to the post.
Participate in the organisational appraisal process.
Be expected to undertake ongoing professional and personal development in line with the responsibilities of the post.
This job description is not intended to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in accordance with developing organisational and service needs and wherever necessary, will follow appropriate consultation with the post holder. The post holder may be directed to complete other duties according to organisational requirements. These duties will always be reasonable and commensurate with the skills of the post holder and level of the post.
