Patient Services Supervisor – Thornhills Medical Practice
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Patient Services Supervisor
Hours – Part Time - 25 per week
Salary – Competitive
Starting June 2025
Due to retirement, an exciting opportunity has arisen for an experienced Patient Services Supervisor to join our friendly team at Thornhills Medical Practice. Expected start date of early June 2025.
The Patient Services Supervisor will work in conjunction with our other Patient Services Supervisor and be jointly responsible for overseeing the smooth day to day running of the patient services department and team. Ensuring that a high quality patient service is provided, acting as central point of contact for patients and for providing effective supervision and leadership to the patient services team. The successful post holder will be required to be flexible enough to start work at 8am on certain days and finish at 6.30pm on other days. There may be occasions when there is a requirement to work evenings and weekends.
In-house training will be provided however as minimum, the Patient Services Supervisor will have:
- Excellent communications skills, oral and written.
- Previous experience of leading and managing people in a fast paced patient service setting.
- A proven history of developing the skills and confidence of a team and team members to fulfill their potential whilst continuously improving the service they provide to patients. Ability to build strong working relationships with your team.
- Ability to assertively manage difficult conversations with team members and patients
- Ability to confidently and continuously challenge the ‘status-quo’ and effectively manage conflicting priorities in the workplace.
- Ability to contribute to improving access for patients, including managing change, developing new systems and procedures.
We are a supportive, forward thinking GP training practice with a happy, reliable workforce providing care to approx. 14,800 patients. There is a strong emphasis on high quality patient care, education and personal development.
To find out more about the Practice and vacancy visit our website: http://www.thornhillsmedical.nhs.uk
For informal enquiries or to apply with your CV and covering letter please contact Julie Gorner or Karen Barker at enquiries.thornhills@nhs.net or 01732 849980
