Care Co-Ordinator – City Way Medical Practice
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Role Summary:
We are seeking an enthusiastic and proactive Primary Care Coordinator to join our team. The successful candidate will play a vital role in ensuring the smooth and efficient coordination of patient care, acting as a key point of contact and facilitating seamless communication between patients, clinicians, and external healthcare providers. You will be responsible for streamlining patient pathways, managing referrals, and providing administrative support to enhance the overall patient experience.
Key Responsibilities:
Patient Pathway Coordination:
· Act as a central point of contact for patients, providing information and support regarding their care pathways.
· Coordinate appointments, tests, and investigations, ensuring patients are informed and prepared.
· Proactively identify and address potential delays or bottlenecks in patient pathways.
Communication and Liaison:
· Facilitate effective communication between patients, GPs, nurses, and other healthcare professionals.
· Provide clear and concise information to patients regarding their care plans and appointments.
· Build and maintain positive working relationships with external healthcare providers.
Administrative Support:
· Manage and maintain accurate patient records, ensuring compliance with data protection regulations.
· Assist with the development and implementation of practice protocols and procedures.
· Provide general administrative support to the practice team as required.
Service Improvement:
· Identify opportunities to improve patient pathways and streamline processes.
· Contribute to the development and implementation of service improvement initiatives.
· Monitor and evaluate the effectiveness of care coordination activities.
Essential Skills and Experience:
· Bachelor's degree or equivalent.
· Experience in a healthcare setting, ideally within primary care.
· Excellent communication and interpersonal skills, with the ability to build rapport with patients and colleagues.
· Strong organisational and administrative skills, with the ability to prioritise workload and manage multiple tasks.
· Proficient in the use of IT systems, including electronic patient record systems.
· Knowledge of referral pathways and healthcare services.
· Ability to work independently and as part of a team.
· A proactive and problem-solving approach.
· Good understanding of confidentiality and data protection.
Desirable Skills and Experience:
· Experience in referral management or patient pathway coordination.
· Knowledge of local healthcare services and resources.
· Experience in using clinical coding systems.
Personal Attributes:
· Enthusiastic and motivated.
· Patient-focused and compassionate.
· Reliable and trustworthy.
· Ability to work under pressure.
· A desire to improve patient experience
Benefits:
· Competitive salary.
· NHS Pension Scheme.
· Opportunities for professional development.
· Supportive and friendly working environment
