PCN Operations/HR Manager – Dartford MODEL PCN
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Job summary
This new post provides an exciting opportunity to the successful candidate to help shape the services and oversee day to day operations of Dartford MODEL PCN.
The post holder will work closely with the PCN Clinical Director and PCN Business Manager to support in the operational running of the PCN, lead on HR and staffing.
This is a part time post for 22.5hrs per week.
Main duties of the job
The post holder will be responsible for leading the day to day operational running of the PCN, assissting with HR and staffing, and supporting with staff development.
Further information about the post can be found in the job description.
About us
Dartford MODEL PCN consists of 3 practices; The Wellcome Practice, Lowfield Medical Centre and Dr C J Shimmins & Partners.
All three practices are based in Dartford, North Kent and serve a patient population of over 34,000 people.
We have an established team of ARRS roles including Pharmacists, a Pharmacy Technician, GP Assistants, Care Coordinators, Paramedics and Physiotherapists.
Job description
Job responsibilities
Overall Purpose
The co-ordination of all PCN operations and resources to ensure seamless day-to-day support and services for patients and staff.
The PCN operations manager will work with the PCN Business Manager and PCN Clinical Director (CD) to ensure each aspect of their management provision is delivering the best quality care for Dartford MODEL PCN patients and staff.
The PCN operations manager will plan, manage and run operations and manage resources strategically using clear knowledge and understanding of Dartford MODEL PCN business requirements.
Main Duties and Responsibilities
Primary Support to PCN
Supporting the Clinical Director (CD) and PCN business manager to provide strategic and clinical leadership to the PCN, developing and implementing strategic plans, leading and supporting quality improvement and performance across member practices.
Supporting the PCN CD to provide strategic leadership for workforce development, through assessment of skill-mix and development of network workforce strategy.
Influencing, leading and supporting the development of excellent relationships across the PCN to enable collaboration.
Attending meetings as required on behalf of the PCN and feeding back to PCN and members.
Be a first point of management contact for the PCN ARRS staff.
Participate and lead in audits and key indicators
Operational Management
Oversee the day-to-day operations of the PCN and associated activity, ensuring that all ARRS staff are achieving their primary responsibilities.
Organise PCN Board meetings including agendas, minute taking and distribution.
Support PCN CD with planning, developing and implementing of systems and procedures to ensure adequate provision of services.
Assist PCN CD with planning, development and implementation of changes necessary to meet new demands on the Network from internal and external sources.
Line manage and support all clinical and administrative PCN ARRS staff. Including maintaining an overview of staff welfare, providing annual appraisals and monitoring and reviewing annual leave and sick leave.
Manage contracts for services and PCN ARRS staff
Manage the procurement of equipment, supplies and services for the PCN services.
Ensure the all PCN specific equipment is maintained and calibrated
Ensure the PCN maintains compliance with its NHS/CQC and any other contractual obligations
Develop reporting and audit tools to inform the PCN CD and PCN board where required
Develop new policies, standards, SOPs and guidelines as required for use across the PCN.
Work closely with the PCN business manager to enable them to ensure all business information is accurate in relation to PCN finances
Human Resources
Lead on the HR recruitment of new PCN ARRS staff
Provide a robust and relevant induction process for new PCN ARRS staff
Ensure all new PCN ARRS staff have an appropriate induction pack and rota
Ensure that all PCN ARRS staff have the appropriate qualifications, registrations, training, accreditation, and requisite skills to undertake the duties required of them at each practice.
Carry out probation reviews and sign off competent staff in close liaison with the PCN CD and PCN practice managers.
Maintain personnel files for all PCN ARRS staff.
Assist in the resolution of any PCN complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required
Support in the investigation and resolution of any PCN related significant events.
Maintain an effective overview of HR legislation
Ensure adequate staffing levels to meet the requirements of the PCN Practices, monitoring skill mix and employment of staff.
Support in the ongoing training of PCN staff to ensure they have the adequate skills to meet the requirements of their role
Track and monitor PCN staff statutory and mandatory training
Develop HR policies relevant to the PCN where required.
Project Management
Support on a range of business, data submission, transformation and improvement initiatives across the PCN.
Support the PCN to develop, bid and operationally manage any new projects.
Support on business cases ensuring all compliance with legislation.
Suuport delivery of incentive schemes and other quality or cost-effective initiatives.
Education and Training
Support the Medical Community Education Facilitator Lead (CEF) Lead and Multi-professional Clinical CEF Lead with training and development of all staff across the PCN practices
Monitor and track PCN CPD and training funding
Support with the organisation of local and area wide protected learning time (PLT) events
Partake in training relevant to the CEF role
Provide administrative support in relation to education and training across the PCN practices
Support with Medical CEF Lead and Multi professional CEF lead with education funding applications and data requests.
Personal/Professional Development
Participation in an annual performance review
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
General
The post holder may be required to undertake additional duties not identified here to meet the needs of the service however these would not exceed the level expected at this grade.
Equality and Diversity
The PCN Operations Manager will comply with the practices equality and diversity policy, and legislation relating to equality and diversity.
Support the equality and diversity of patients, carers and colleagues by recognising the importance of peoples rights and interpreting them in a way that is consistent with policy procedures and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues by behaving in a manner which is welcoming, non-judgmental and respects their circumstances, feelings priorities and rights.
Confidentiality
The PCN operational/HR manager will have access to confidential and sometimes sensitive information relating to patients, carers and family members as well as similar information about colleagues. They may also have access to confidential information about the practices. All such information, in whatever format and howsoever made available, must be treated with the strictest confidence. All such information held within and outside of the practice will be shared only as necessary, and in accordance with the practices confidentiality / data sharing policies, and in line with data protection legislation and the Freedom of Information act.
Person Specification
Qualifications
Essential
Educated to GCSE level or equivalent, including Maths and English (C or above)
Desirable
Leadership/ Management qualification
Human resources qualification
Educated to degree level or equivalent
Qualities and Atributes
Essential
Team worker
Intuitive and resourceful
Effective organisation skills
Excellent interpersonal skills to develop and maintain effective working relationships
Able to use own initiative
Ability to use own judgement, resourcefulness, and common sense
Ability to work without direct supervision and determine own workload priorities
A demonstrable commitment to professional development
Able to work under pressure
Hard working, reliable and resourceful
Experience
Essential
Managerial experience
Experience of operational management
Experience in Human resources employment law, Health & Safety, employment contracts
Leadership and people management in a similar sized organisation
Autonomous working
Managing rotas
Managing complaints
Desirable
Experience of working in Primary Care
Experience in the use of Primary Care/NHS computer systems such as Systmone and Emis
Knowledge and Skills
Essential
Understanding of the basic duties required for the post
Excellent communication skills
Change management
Problem solving
Effective time and resource management
Networking
Ability to prioritise workload
Knowledge of IT systems
Desirable
Experience of developing new ways of working in terms of clinical management
Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities
Understanding Primary Care Networks
Other
Essential
Meets DBS reference standards and has a clear criminal record in line with the law on spent convictions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Wellcome Practice
Address
Dartford West Health Centre
Tower Road
Dartford
DA1 2HA
