Call handler - fixed term contract – Springhead Health
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JOB DESCRIPTION
Springhead Health are looking for a call handler within our call-centre on a fixed-term contract with a view to permanent position. You will be responsible for managing incoming calls from patients, e-consults, emails. Your primary duties include:
* Answering phone calls promptly, addressing enquiries, scheduling and cancelling appointments, and providing information about services
* Maintaining accurate and up-to-date patient records related to calls and appointments
* Assisting patients with any non-clinical issues, such as directing them to the appropriate healthcare services
* Communicating effectively with medical staff and other team members to facilitate smooth operations within the surgery
* Managing the e-consults online
* Managing the surgery mailbox
* Managing tasks and other administrative jobs
We are a purpose built, modern, airy building with a great supportive team. Benefits include:
* Part time hours and days considered
* Hourly rate £11.44 with an increase once passed probation
* Support with training to help develop you as a call handler
* Plenty of free onsite parking
* NHS Pension
BACKGROUND
Springhead Health is a large GMS GP Practice, serving approximately 22,500 patients.
We adopt a team approach to patient care and endeavor to monitor the service provided to patients, to ensure that it meets current standards of excellence.
We occupy a purpose-built building with excellent road and rail links, and a nearby high-speed train service into St Pancras London.
We are currently using EMIS Web clinical system.
To apply, please send your CV with a covering letter to kmicb.springhead.practicemanager@nhs.net
