Care Coordinator – Oakmeadow Surgery
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OAKMEADOW SURGERY
This is an exciting opportunity for the ‘right’ person who wants to work supporting people by coordinating their health and social care services. Based in a GP Practice, the Care Coordinator will be involved in supporting the clinical team to proactively identify and work with patients, including the frail/elderly and those with long term conditions, to provide proactive, person-centred planning, helping coordinate care by bringing together the different specialists who help that individual might need.
This new role has been developed to support Oakmeadow delivering high quality care to patients. To support our Reception and Administration Team using System One and other third-party software.
Your duties may be modified from time to time to suit the needs of the business. In order for the Practice to operate effectively, you are expected to be flexible in your approach to work and to undertake different tasks consistent with your ability and training when required.
Care Coordinators will:
- Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids.
- Bring together all of a person’s identified care and support needs and explore their options to meet these into a single personalised care and support plan.
- To provide administrative support and services to all members of the practice team.
- Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.
- Cover Reception Team. Administration Team and Secretary when needed to include sickness and annual leave.
- Update IT Systems and manage our Website and Facebook.
- Help people to manage their needs, answering their queries and supporting them to make appointments.
- Ensure that people have good quality information to help them make choices about their care.
- Liaise with external organisations where necessary.
- General Administration and note taking as appropriate.
- First port of contact for our Patient Participation Group (PPG)
Confidentiality
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice Policies and Procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will support, promote, and maintain the Practice’s Health & Safety Policy and Procedures and the Practice’s Infection Control Policy and Procedures.
Equality and Diversity
The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy.
Working Conditions
The working conditions relate to those non-contractual elements of the job that may impact on the holder of the position, as well as those workplace-based responsibilities that are part of this job. These are not contractual but provide a guide to the working conditions and the potential hazards and risks that may be faced.
Health & Safety at Work |
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To take responsibility for your own health, safety and wellbeing, and undertake health and safety duties and responsibilities for your role as specified by Oakmeadow Surgery, and all other relevant health and safety policies, arrangements, procedures, systems of work as specified for the post/ role. |
- Significant use of computers (display screen equipment)
- Face to face contact with members of the public
