Dispensary Manager – South Leicestershire Medical Group
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Job summary To lead and develop the active practice dispensary, working alongside the GP Partners, practice clinicians and practice management team. The main role is to ensure the smooth running of the department with a keen eye on financial management and optimisation. It will also involve dispensing medications to the practice population in accordance with the principles of good practice. Main duties of the job This role covers both a managerial and general dispensary Dispensary Manager Responsibilities: Managing a team of dispensers / prescription clerk, including rotas, appraisals, arranging cover, training and staff wellbeing. Stock order and financial management. Ensuring the dispensary is operating to the standards as expected by CQC regulations and supporting any CQC visits. Creating, updating and working within standard operating procedures. Effective communication within the team and the wider practice. Lead reporting and audit work on behalf of dispensary. Plan for retention of dispensing patients and recruitment of patients eligible as part of the dispensing practice regulations. Maximising financial claims and income. Liaising with wholesalers to maximise discounts and dispensing deals. Monitor staff costs and maximise productivity. Organising prescriptions, reviewing endorsements, completing necessary forms, and submitting prescriptions monthly to the Prescription Pricing Authority (PPA). Overview of your organisation South Leicestershire Medical Group is a dynamic, progressive, and supportive place to work and are proud of our clinical care and innovation. We currently have a diverse clinical team supported by a progressive administrative structure, caring for a total of 25,000 patients over six sites in the South of Leicestershire, covering Market Harborough, Fleckney and Great Glen. Job description To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient. To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions and count scripts as regularly as possible. To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS. To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy. To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock, order, receive and date check. Controlled Drugs checks when required and destroying CD patient returns when required. To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions. To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. To take prompt action in response to any drug alert bulletins that may be received from time to time. To action prescription requests via email from SLMG.dispensary@nhs.net To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate. Answer any telephone and patient queries, issue online prescription requests. Order and dispense dossette boxes. Complete any reviews. Undo any medication uncollected after 6 weeks and add to stock To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will implement and lead on a full range of promotion and management of their own and others' health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to Practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Correct use of Personal Protective Equipment (PPE) Use and monitoring of the correct use of Standard Operating Procedures for cleaning and infection control Responsible for correct hand hygiene of self and others Ownership of infection control and clinically based patient care protocols, and implementation of those protocols within the team Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed, and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate. Safe management of sharps procedures, including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of workspace standards Waste management, including collection, handling, segregation, container management, storage and collection Spillage control procedures, management, and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Essential criteria GCSE in English and Maths at Grade C or above. Qualified Dispenser or Pharmacy Technician, NVQ Level 3 Desirable criteria Management experience Evidence of relevant continuing professional development Experience working in a GP practice