Clinical Services Team Lead – St Martins Practice
Views: 414
Clinical Services Team Lead
Location: St Martins Practice, 210 Chapeltown Rd, Leeds LS7 4HZ
Full time or Part time (minimum 30 hours pw across 4 or 5 days)
Our clinical services team of 3 staff provides administrative support to the clinical teams.
We are a friendly, efficient & supportive practice
Job purpose
- To fulfil a lead role with the Clinical Services Team
- Provide a bit of regular absence cover in our Patient Support Team, working on reception and / or the telephones and/or the care navigation role within our new Appointment Hub total triage system
Who are we looking for?
- You are warm, friendly & approachable
- You get a kick from using IT efficiently & effectively, and “getting things done”
- You enjoy taking responsibility for the team’s provision of quality work (for example you relish motivating and training colleagues)
- You’re looking to work minimum 30 hours pw (see “the practicals” below)
- Ideally, you have got experience within general practice
You will enjoy:
- Using IT efficiently & effectively
- Asking questions in order to understand things fully
- Working accurately and methodically, even at repetitive tasks
- Spotting errors and issues, and bringing a problem-solving approach
- Using a “can do”, positive approach
- Being part of a team where everyone trusts one another
What skills do you bring?
- You are service focused, proactively seeking to meet the clinicians’ needs
- You are reliable and actively work to improve your own performance
- You are an effective communicator, you use your well-developed communication skills to effectively convey complicated information
- You are a team player; you prioritise relationships and are able to take responsibility for work across a team
- You are dedicated to your own personal development, identifying & addressing your learning needs & implementing new ways of working
- You are a planner! You use your excellent organisational skills to prioritise your day to day workload & plan ahead to deliver it
- You can solve problems & make decisions which affect both your own role & also that of others’
Who are we?
- We are small practice of 7,500 patients serving the communities in Chapeltown and Chapeltown
- We have 30+ amazing staff in a modern spacious building
- We are a friendly, efficient & supportive. We have “flat” structure & prioritise staff involvement in decision-making.
- High QOF achiever.
- 3.9 stars on Google. In the 2023 patient survey, 96% of respondents found “the receptionists at this GP practice helpful” – we have a really great team !
- We provide a holistic patient care and have a full range of services on site including Wellbeing Team, Linking Leeds, woundcare clinic, pharmacist team.
- We have special interests in medical / nurse education; substance misuse; diabetes; minor surgery; and health inequalities.
- Active member of Chapeltown Primary Care Network
What will you do?
Assist the Clinical Services Manager :
- managing incoming Clinical Correspondence
- Following up recalls and waiting lists for example for Amber Drugs testing, & minor surgery clinics
- Clinical system reporting
- Repeat prescriptions
- Referrals
- Managing requests for medical reports and letters including subject access requests
- Assisting with the planning & administration of our appointment ledgers
- Clerical assistance for our provision of medical student training (1st, 2nd and 4th years) and nurse training
Are you interested?
- We love it when candidates contact us for an informal talk as a first step. If you would like more information about the job description or just an informal chat about what the role is all about, do get in touch.
- Contact Olatz Puerta Pradini, Clinical Services Manager o.pradinipuerta@nhs.net . Or in her absence Camilla Hawkes, Practice Manager, camilla.hawkes@nhs.net
“The practicals”
- Up to £12.45 ph according to skills and experience, plus NHS pension (20% employer contributions)
- 30 – 37½ hours pw.
- We are a “real life” friendly practice and are open to flex-ing working hours. We will work with the right candidate to agree a contracted hours which suit their circumstances.
- Closing date: 14th January 2023
- To apply please send your CV and a cover letter which sets out how you meet the above job description to o.pradinipuerta@nhs.net
