Medical Receptionist – Collingham Churchview Surgery
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Job description
Collingham Church View Surgery LS22 5BQ are looking to recruit a part time Medical Receptionist to work alongside our existing, hardworking but friendly team. We are looking for a good team player to join us.
Hours are part-time and /or full time with 8am start times and 6pm finish times over Monday to Friday. (More details available on request and depending on whether part time or full time). Flexibility to cover for sickness/holidays required.
Previous experience as a Medical Receptionist or NHS experience is desirable but not essential. Customer Care/dealing with the public experience preferred.
Summary of main duties include:-
Reception
- Operate computerised appointment system to ensure efficient flow of patients
- Book appointments accordingly
- Care Navigation – Signpost patient to most appropriate service
- Ensure urgent consultations are allocated appropriately
- Book patients home visits in line with practice policy
- Handling any other patent requests via telephone of face to face in a timely manner
- Explain practice arrangements to new and temporary patients in line with practice policy
- Ensure repeat prescription requests are actioned/ passed to relevant staff
- Samples received at reception check from completed & pass to Nurse
- Be aware and comply with patient confidentiality
- Dealing with requests from colleagues or community teams
- Booking Ambulances as requested
- Book appointments on extended access rotas
- Ensure reception area and waiting room is kept neat and tidy
Admin duties
- Scanning hospital letters/reports onto patient’s records
- Emailing and photocopying as required
- Collating patient data/help input survey/flu information
- Sending out letters/texts to patients where appropriate
- Be aware of access to medical records/ online access protocol
- Change patient address / telephone as required
- Check and prepare temporary resident forms
Person specification
- General education to satisfactory level, Grade C or above 1
- Good telephone manner
- Ability to communicate clearly
- Computer literate
- Able to work alone and in a team environment
- Must be able to work on own initiative
- To pass on information accurately
- To be able to cope under pressure
Job Types: Part-time, Permanent
Part-time hours: 28.5 per week
Salary: £10.00-£10.50 per hour
Benefits:
- Company pension
- On-site parking
Experience:
- Reception: 1 year (preferred)
