Patient Co-ordinator x 2 Positions – Westbourne Medical Centre
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Patient Co-ordinator – Part time x 2 Positions
Patient Co-ordinator
We are a successful practice located close to the sea in the middle of Bournemouth/Poole - Westbourne (BH4 9HJ). We have a fantastic and supportive non-clinical and clinical team. We pride ourselves in the exceptional level of continuity of care offered to our patients and we constantly strive to innovate and improve our services and ways of working.
We are looking for a proactive, enthusiastic patient co-ordinator. This is a permanent role starting as soon as possible. We are flexible and in return expect flexibility for sickness and holiday cover.
The role involves interaction with the public both face to face, over the phone and via email/online portal. Hours and shifts to be discussed and agreed during interview stage.
The position will be advertised until a suitable candidate is found.
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job responsibilities:
To work in accordance with written protocols
Monitoring the practice email inboxes and actioning as appropriate
Registering patients onto the NHS system
Process patients change of address – computer data and medical records
Receiving patients consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Receiving patients completed registration paperwork and checking it for errors and checking identification
Printing sample labels
Process appointment requests for same day and future appointments from patients by telephone and in person.
Answer incoming calls in a timely manner
Salary: £10.50 per hour
