Prescription Clerk – Burnham & Berrow Medical Centre - Symphony Healthcare Services
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Job description
Burnham & Berrow Medical Centre is looking for prescription clerks (2 x 25 hours per week) to join the team on permanent contracts.
The role will suit someone who has worked in a pharmacy or GP surgery, with some knowledge of prescriptions and/or receptionist/administration skills, and who is willing to be trained further.
You will be the first point of contact for patients requesting their repeat prescriptions. Your role will include processing these requests accurately and in a timely manner. You will liaise closely with our GPs, Clinical Pharmacists, Pharmacy Technicians, as well as having direct contact with patients and their carers.
You will have excellent communication skills and speak to our patients in a caring manner, and you will need to be able to work on your own and to prioritise your work.
We are looking for 2 prescription clerks at 25 hours per week each.
The pay rate is £10.00 to £10.25 per hour dependent on experience.
Main duties of the job
Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within protocols
Liaise with patients and pharmacies regarding prescription queries and requests
Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
Liaise with hospital staff with reference to discharge and clinic letters
Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
Enter relevant patient information accurately onto EMIS
Use the Prescription Tracker to establish the status of electronic prescriptions
Undertake any other duties appropriate to the post as requested
Burnham-on-Sea - Our Practice & Town
Burnham and Berrow Medical Centre is a large, well established practice with an on-site pharmacy, which provides a wide range of services to around 15,000 patients. We are a friendly practice in a seaside town location and our transport links are great - The M5, Bristol Airport and train routes to London mean that Burnham-on-Sea is very conveniently located.
Burnham-on-Sea is ideally located within easy access to the Blackdown and the Mendip Hills both designated as Areas Of Natural Beauty, with a network of footpaths and byways for walking, mountain biking and horse riding. It is perfect for discovering the beauty of the beaches and coastal paths, and both sites are within 5-10 minutes walk of the beach.
Positioned on the edge of the Somerset levels, the town is home to one of the longest stretches of sandy beach in Europe and its iconic lighthouse. The town has retained much of its traditional charms and hosts a number of eateries, restaurants and shops.
Benefits we offer:
flexible roles and working options
competitive rates of pay
NHS pension membership
mentorship from experienced clinicians
career development - through annual appraisal, we encourage career development and progression and are keen to support staff who wish to extend their role
Job responsibilities
Job Summary:
To provide a high standard of service in the processing of prescription requests
To act as a focal point of communication between the Clinicians, Receptionists, Practice Staff, Patients and local Pharmacies as well as other health care organisations to ensure patients repeat prescriptions are produced within protocols.
To carry out duties with a positive attitude and can-do approach towards problem solving
Job Responsibilities:
Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within protocols
Liaise with patients and pharmacies regarding prescription queries and requests
Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
Liaise with hospital staff with reference to discharge and clinic letters
Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
Enter relevant patient information accurately onto EMIS
Use the Prescription Tracker to establish the status of electronic prescriptions
Undertake any other duties appropriate to the post as requested
Person Specification
Essential Qualifications
English and Maths GCSE or equivalent (A*-C grade)
Desirable Qualifications
Experience within a pharmacy setting
Essential Experience
Experience within the NHS or similar health care setting
Experience in a customer focused environment
Experience of using a clinical medical IT system or similar
Desirable Experience
Evidence of working within a multidisciplinary team
Knowledge of primary care in the NHS
Essential Personal qualities
Good level of IT skills/typing skills
Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
Strong attention to detail and the ability to transfer accurate information.
Work well under pressure and meet deadlines
Ability to adapt and respond to change.
The ability to use own initiative within clear boundaries, seeking advice when necessary.
Demonstrate enthusiasm and a strong sense of team spirt.
Able to promote good working relationships
Desirable Personal qualities
Computer literate in EMIS clinical system
Computer literate in Microsoft Word and Outlook
