Conflict on the Frontline

GPM+ event

Thursday 5 December 2024

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This is an afternoon event.

Times: 14:00 - 15:30

Suitable for:
Non clinical staff 

Course overview:

This course is particularly useful for non clinical staff to help them in dealing with conflict and difficult interactions with patients. It is suitable for reception teams, administrators and managers, and others in a direct patient facing role.

The aim of the course is to identify why problems arise; understand how conflict can make staff feel and give a template for de-escalation techniques. The course will also provide strategies on how to deal with situations that worsen; how to prevent future conflict and how to support staff after an incident.

Course format:

The course will be run via zoom – a joining link will be shared with you a few days before the event. We provide interactive sessions with between 3 and 12 delegates allowing opportunity for small group discussions. Please therefore ensure you can log in using your own device (rather than sharing devices with colleagues) with sound and video.

Cost:

The course is fully funded, however, we do offer you the opportunity to donate £10.00 per delegate to the Cameron Fund. The booking process allows you to make a donation or not. 

Cancellations:

If you are unable to attend please consider whether your place can be used by a colleague. Late cancellations and DNAs are costly in terms of both finance and time – if you need to cancel please let us know at least 5 days before the course date.

Main contact

Name: Tim Bennett

Email: tim.bennett@yorlmcltd.co.uk

If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.