October 2024

14 patients left us feedback

71%

patients likely to recommend us

0%

patients unlikely to recommend us

(29% didn't answer or gave a neutral response)

Spread of responses

  1. Online 14
  2. Paper 0
  3. App 0
  4. Other 0

How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?

  1. Extremely likely 5
  2. Likely 5
  3. Neither likely nor unlikely 2
  4. Unlikely 0
  5. Extremely unlikely 0
  6. Don't know 0
  7. Not answered 2

Can you tell us why you gave that response?

  • V friendly and efficient service from all staff at the surgery. Reasonable waiting times for appointments and good follow up when needed.
  • The GP practice is good
  • It felt strange that the doctor couldn’t look up my previous ear spray and instead googled images and asked me if I recognised any of them. I then asked if I could use the spray again if necessary and she googled the answer again. It didn’t fill me with confidence that I was getting the best diagnosis.
  • Care and treatment has been brilliant and to have a GP who doesn’t assume but checks is reassuring. I am not good at looking after me and usually leave things to long but find staff helpful which makes life easier especially when you are working full time and a carer for grown child and parents. Thank you
  • Dr was very helpful and supportive.
  • Dr was very helpful and supportive.
  • Anima system is atrocious. Questions repeating information you already have and is unnecessary. Way too long. And questions asking if you’ve been diagnosed with certain things to which one has to answer ‘No’ when the appointment is about being diagnosed.
  • Attention from reception, and speed of getting an appointment and receiving my medication.
  • If they are local it is the best service for them
  • Never been disappointed always have good advice given and great treatment and always with a smile
  • I been able to do all my test, so just waiting for my results, thank you
  • A practical, focused and prompt response to the issue raised.
  • My experience over the last few weeks has been very positive. The ladies in the office/reception are really friendly, kind and helpful and not sharp on the phone as I was finding a few years ago with a member of the office/Secretaries. My recent experience with Dr Jagger was outstanding relating to her consultation with my daughter. Her quick responses in sending blood results to myself and the paediatrician was hugely appreciated. She was kind and spent time in her consult and also on the phone to me. We felt very well looked after and could tell that she was genuinely caring. My daughter is quite quiet but she was really comfortable with Dr Jagger and was chatting happily to her. My consultation with Dr Cleland was also very positive. She was kind, empathetic and I felt that I was given a thorough check up. She was friendly, interested and put me at ease. The follow up appointment she made was reassuring and she was keen to run a test and check the results in person with me. I felt very well looked after and very confident in her diagnosis and advice. Thank you both of these Doctors and Admin team. Based on these positive recent experiences I wouldn't hesitate to recommend the surgery.