November 2024

18 patients left us feedback

89%

patients likely to recommend us

6%

patients unlikely to recommend us

(5% didn't answer or gave a neutral response)

Spread of responses

  1. Online 18
  2. Paper 0
  3. App 0
  4. Other 0

How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?

  1. Extremely likely 14
  2. Likely 2
  3. Neither likely nor unlikely 1
  4. Unlikely 1
  5. Extremely unlikely 0
  6. Don't know 0
  7. Not answered 0

Can you tell us why you gave that response?

  • Short waiting time in a pleasant and not crowded waiting room, a friendly and emotionally present doctor who offered the right balance of questions and answers and coming away with a treatment plan I truly understand and believe in
  • Quick and efficient referral.
  • Clear communication and thorough, thoughtful advice
  • Great location with friendly staff & good service.
  • Efficient, friendly and caring visit.
  • Always helpful, just hard to get appointment to be seen
  • First class service ..... its like going to a private practise
  • I was seen for an HRT review which was all ok. I also asked about a knee issue and was given a thorough examination and a referral to the Physio clinic. I was given an appointment for one weeks time which was extremely quick and far quicker than I expected. Excellent service! Thank you!
  • I felt like my appointment was rushed and unfortunately the Dr I saw I felt was distracted, I’ve not ever felt this way at the surgery before
  • Dr Jennifer Higgins was extremely thorough in her examination of me, extremely empathetic with really great listening skills. Her bedside manner was so gentle and her energy was reassuring that we are a team and we will get to the root cause of my symptoms. I felt supported during this turbulent time and feel renewed hope that a holistic plan is underway for me to restore my wellness and health to 100%. I’ve had many traumatic experiences with Dr’s at other surgeries(Christchurch and St Albans) over the past 24 years and my default is not to go to the Dr. Now I feel a new partnership between my Dr at Lyndhurst surgery, myself and other holistic practitioners. I don’t feel so alone anymore. My experience yesterday with Dr Higgins was healing on multidimensional levels. Thank you so much.
  • Very helpful and understanding, what is need to do /test to do, what happening related to medical problems
  • The system to enter triage is fairly easy. The doctors are great - knowledgeable and professional. My recent visit was for something very personal and I was put at ease which was a big deal given I had to pluck up the courage to come in the first place. I also havr a new diagnosis and treatment for it, which is fantastic. I couldn't ask for more.
  • Lovely GP who really listened and helped
  • Excellent service overall -
  • The service has always been very good! And was so last time also!
  • I have always had a positive, professional & caring experience when using Lyndhurst Surgery
  • The doctor didn’t even look at the problem, which have not improved. Always been very happy until this visit. Felt doctor didn’t care.
  • Very friendly staff and the surgery is well run My only thing that I don’t feel is a good idea is booking appointments i find it difficult to answer the questions before you get to have an appointment booked the old way was much more better