89%

patients likely to recommend us

0%

patients unlikely to recommend us

(11% didn't answer or gave a neutral response)

Spread of responses

Online 9
Paper 0
App 0
Other 0

How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?

Extremely likely 8
Likely 0
Neither likely nor unlikely 1
Unlikely 0
Extremely unlikely 0
Don't know 0
Not answered 0

Can you tell us why you gave that response?

So friendly and fast at getting back to you and really listen to what you have to say
My doctor was really lovely. She was understanding and through.
The clinicians I see at the surgery always provide a timely, professional, friendly, helpful service.
Excellent care and efficient receptionists. Also friendly but professional.
Would prefer better access than Anima.
I always find the reception friendly. I saw the G.P Dr Birch, who I have seen a few times and she has always listened and has always given good advice. She has also been proactive in requesting some tests. I deal with quite a few G.P surgeries for work and I’m glad to be under Lyndhurst as it is easy to get through and book an appointment with good service.
Ease of using Anima, quick response . Like most practices hard to get general appt but anima works well. Dr Cleland was amazing , I didn’t feel hurried and she listened and responded to all my concerns. Very caring and professional. All staff kind and efficient . Thank you
I have absolute faith and trust in the GP,s, two values that are critical when it comes to your own health and peace of mind. I recognise the investment they are making to improve available services. With Anima I have never experienced a delay in receiving information or an appointment, in fact I cannot believe how quickly the Dr's respond. Amazing. I have to mention Dr Cleland, because she has been an amazing doctor for our entire and wider family. She recognises the importance of care and continues to work with us as both mums and daughters and we can't thank her enough, but this is typical of all the Dr's in the surgery, especially Dr Farrell and Dr Birch, you can't beat the experience and care they all offer and I hope that becomes their legacy as time moves on. I would say its a little sad that we don't get to speak or see the rest of the operational team anymore, with auto check in and online appointments etc there is often no need, I for one miss seeing them or just having a presence out front, be mindful not to de-humanise the entire process, which is especially important for the more elderly patients visiting the practice.